GENERAL CONDITIONS OF SALE

Order Processing:

All orders received will be processed as quickly as possible, and generally ship within 2-3 days from date of receipt. Payment is due prior to shipment of order. Please note that we do not accept backorders.

All our deliveries are always subject to our general conditions of sale. Only German law is applicable to all our activities. By placing an order the buyer declares to be irrefutably in agreement with these conditions. These conditions always prevail over any purchasing conditions of the client.

Prices mentioned on our price lists only apply on the date they were issued and can be changed at any time without notice.

Any sending of goods takes place at the risk and expense of the buyer unless otherwise stipulated in writing. The buyer grants candirect permission to act as intermediary between the buyer and the transport company (postal services, parcel delivery services, etc.). If a delivery is damaged, the client must always mention this on the transport document. Any complaints concerning deliveries are only valid if reported in writing within 48 hours of delivery. The responsibility of the seller is in any case limited to the replacement of damaged goods or the crediting of the price of the goods.

Delivery periods on our quotations and order confirmations are only indicative. Delays in deliveries cannot result in the whole or partial cancellation of an order nor any damage compensation. Complaints concerning invoices are only valid if reported in writing within 48 hours of invoicing.

Payments for goods take place net in cash, without the deduction of any discount, and on delivery unless stipulated otherwise. In the event of non-payment within the payment period, late payment interest becomes payable equal to the commercial interest rate increased by 4% of the sum of all outstanding invoices up until the time of full payment, and this automatically and without notification being required. Furthermore, in the event of non-payment damage compensation will become payable of 10% of the total sum of all outstanding invoices with a minimum of 40,00 Euro per invoice, this with the application of the German Civil Law.

All goods remain the property of the seller up to the time of full payment of all invoices. Goods may be recovered in the event of non-payment.

Return Policy:

If you should receive a product of inferior quality, please contact us immediately, within 30 days from date of purchase. After contacting us, please mail the product with purchase receipt back to us via normal registered mail. If your return is a valid product imperfection, you will receive your money back (or credit if you prefer) including reimbursement of normal postage costs. We hope that the products you purchase through candirect are to your total satisfaction. In the event they are not, we will remedy the problem as quickly as possible.

Repairs and/or replacements under the guarantee in the case of hidden defects or manufacturing faults always take place ex-works in Duisburg. If repairs are carried out at the buyer, travelling and/or transportation costs will be charged.

In the case of any disputes, only the lawcourts of the legal district of Duisburg are competent, and only German law will be applicable.

Revoking your Order: (According to the "German Fernabsatzgesetz")

With products that are unused, unopened and in their original package, you are not bound to your order when you revoke it within 14 days after having received the first delivery. You do not need to explain the reasons for revoking your order, but you need to file it in written form, or by sending the complete order back to candirect, Saarstr. 134, D-47198 Duisburg (postage prepaid) within 14 days. After giving us this notice, we will reimburse the purchase price and you are required to send the order back to us. If your order was over 40,00 Euro, we will also reimburse you for the return postage. Please note that returns will only be accepted when postage costs are fully prepaid. We will not accept COD returns.

Privacy:

Any data you submit to us will be electronically stored on a secure server and used solely for the purpose of processing your order. This data will not be revealed to third parties.

candirect beverage systems
Saarstr. 134, D-47198 Duisburg, Germany
Mobile 0049(0)177-5029169, Fax 0049(0)1805-233 633 300 30 (14ct/min a. d. Festnetz d. T-Com)